Returns Policy

Returns

Our customer service team will be happy to assist you with any return reason you may have in the most efficient and timely way possible.
Our return policy lasts 28 days. If 28 days have passed since the day you received your order, a refund or exchange will no longer be offered.

To be eligible for a return, your item must be unused and in the same condition that you received it in. It must be in its original packaging with labels attached and in a suitable condition for Bmalone Store to resell the product. For example we will not accept returns that: smell of smoke, are contaminated with pet hair or have stains of any sort. Items should be returned unwashed and in the original packaging.

If goods are not returned in the original condition or are damaged for any reason, and not due to a manufacturer fault, you will no longer be eligible for a refund.
Socks and underwear are non-refundable due to hygiene reasons.

You will have received a dispatch note in your order, when you are returning your order, please either include the dispatch note along with a quick note to explain your reason for return or, if you no longer have your dispatch note, please include a note stating your order number which can be found on your confirmation email.

If you do not enclose your order number in the return, this could cause your refund to be delayed due to increased processing time.

You will be responsible for paying for your own shipping costs for returning your item, unless otherwise agreed with customer services.
Shipping costs are non-refundable.

Our returns address is:

BMalone Group
C/o Flostream
Unit 1 St Modewen Park,
Junction 12, M5,
Gloucester, GL10 3EX,
United Kingdom

Refunds

Once your return is received by Bmalone Store, it may take up to 5 working days to be inspected and processed. We will notify you of the approval or rejection of your refund. When approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, depending on the bank this may take up to 3-5 working days.

If you haven’t received a refund, please firstly check your bank account, or contact your credit card company, it may take some time before your refund is officially posted. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at info@bmalonestore.com

Order Issues

You will have 48 hours from receiving your order to report any issues such as damage or defects to the outer packaging or missing or damaged items within your order. We will not be held responsible for any issues reported after this period. When reporting these to us please ensure you have photographed the issue as we will ask for this to conduct our investigation.

Exchanges

We currently do not facilitate exchanges. Should you find you need another colour or size, kindly initiate a return following the instructions above and reorder the new item. In the event of a fault or issue for which we are responsible, please contact us for further assistance.

Please send your returns to the following address:
BMalone Group
C/o Flostream
Unit 1 St Modewen Park,
Junction 12, M5,
Gloucester,
GL10 3EX,
United Kingdom

Please note that the time for your returned product to reach you may vary depending on your location.

Faulty items